Our Commitment to You
Each of our unique gifts are filled with outstanding and superior
quality products and are the best value for all of your personal, corporate
and convention gift needs. From natural indulgence to sophisticated
tastes, you will find our gourmet baskets irresistible ! At Sky's The
Limit, we have built an excellent reputation for providing quality,
selection and dependable service to all of our customers. Customer Service
and Satisfaction is our number one priority. Our commitment is to provide
our customers with high quality gifts and exceptional service.
Our gift basket and balloon designs are prepared
when ordered. To
make a grand impression, each gift is focused on individually, is hand-made
and hand-packaged.
Many of our designs contain enhancements to enrich their presentation.
Prior to delivery or shipping, each design is beautifully finished
with decorative cellophane or shrink wrapping, delicately hand-tied
with a bow and gorgeous ribbons, presented with a personalized gift
card and a lot of detailed attention!! We take special care in
packaging each individual gift to ensure that it arrives
at its destination as beautiful as when it left our studio.
The highest compliments our clients can
give is the referral of their friends, family and business
associates.
With our many years of experience
in the gourmet gift and
balloon industry, we feel confident you will be delighted
with our extraordinary gift selections. Whether your gift is
to express appreciation to a valued client or business associate, or
to show affection for a friend or loved one, we are confident that you
will find the perfect gift among our on-line gift gallery. If
you don't see exactly what you are looking for within our gallery, please
contact us with your special request
and we will be happy to customize
a gift to suit your individual needs and budget!
Custom Design
If your ideal gift doesn't appear in any of the categories
in the website, contact us and we'll be delighted to create it for you
around your own budget.
Balloon Decorating
At "Sky's The Limit ", we work with all budgets,
big and small, one party at a time to create the perfect balloon decorations
for your party or event. When you have a vision of your perfect event,
but are not sure where to begin, let us assist you in planning the balloon
décor for your spectacular event.
Substitutions
We make changes to our inventory based upon the discovery of
new and unique items, product/supplier availability and seasonal difference.
On occasion, items out of stock or unsuitable for delivery to outer
areas will be substituted. Product substitutions will be chosen with
equal or greater value, while maintaining our standard of choosing products
of the highest quality. We reserve the right to substitute those items
if they are found to be a better value or add to the design enhancement
of your gift.
Sample Policy
Occasionally a company may require a sample gift basket prior
to making their final decision for a large order. We understand that
sample gifts are an important aspect in corporate decision making. We
charge for all samples that are created and sent to you. If you decide
to select the sample and proceed with your order, the amount paid for
the sample will be credited against your final order.
Privacy
STL believes in trust, privacy and respect in every regard.
You can rest assured that your order and details are placed in the strictest
confidence, and are not shared with any other company or person. Your
particulars won't be used for any reasons other than order processing
or periodic information updates from our company.
Canceling/Changing your Order
If you need to cancel/change your order before it ships please
notify us at 306-244-2920. On orders of a single basket (shipped and
not yet been delivered), you will be charged a 15% re-stocking fee plus
shipping & handling costs. All orders of five baskets or more are
subject to a cancellation fee of 40% once the order has commenced.
Return Policy
Sky's The Limit is dedicated to your complete satisfaction.
We are certain that our service will exceed your expectations and we
commit to making your gift giving experience as enjoyable and convenient
as possible.
We do our best to ensure that you will be satisfied with every gift
purchased. We cannot return/exchange products soley because they are
not commonly a product that the recipient enjoys. If any item falls
short of your expectations, please let us know within 24 hours. Any
other kinds of non-perishable gifts may be exchanged by the recipient
(excluding a 15% re-stocking fee and shipping/handling charges). Due
to health and safety concerns, all merchandise must be returned to us
in the original packaging (unopened). Exchanges can be made within 5
working days of your receipt, with a pre-authorization from STL. Please
contact us to obtain authorization.
Damage Product Policy
Our staff is well trained in package and shipping procedures.
We want to ensure that your gift will arrive in perfect condition and
that its presentation will dazzle the recipient. Should your gift be
received damaged, please notify us within 24 hours upon receipt of merchandise,
retaining all products and shipping materials. A claim would be filed
with the carrier that delivered your gift. Shipping/handling fees and
delivery costs are non-refundable. We will make every effort to replace
any damaged items to secure your satisfaction. We reserve the right
to request that a damaged item be returned to us prior to replacement.
Please note that glass products are not guaranteed against breakage
by Sky's The Limit or its carrier.
Feedback
We welcome your suggestions and
feedback. Tell us about your experience with us; we
really want to know! In fact we welcome printed testimonials for future
publication. We strive to enhance our
product offerings, services and our website. If you
have any questions or comments, please feel free to contact us by telephone
at 306-244-2920 or by e-mail at: sales@skysthelimitbaskets.com
.
Shipping and Delivery Information
To help us give you the best service possible, please ensure
the phone number and shipping address provided are correct and they
apply to a location where someone is available to receive the delivery
during regular business hours, or after-hours (if a local Saskatoon
delivery). Any delays caused by incorrect/missing information will result
in extra fees. We are not able to process orders with a delivery address
of a Post Office Box. To avoid delayed deliveries due to uncontrollable
weather conditions, and the busy Christmas season, please choose an
early delivery date.
When placing an order for delivery to
a Hospital , please ensure that you also provide us
with a telephone number and address where the gift can be delivered
should the patient be released from the hospital early.
Due to the U.S.
Food & Drug Administration, "The Bioterrorism Act of 2002"
, we will require 5-10 days advance notice to process
appropriate paperwork prior to International shipments. A small surcharge
will apply for all goods we ship internationally. This surcharge may
be waived if you are placing a large order. If desired, we can locate
a professional gift basket designer near your destination.
Delivery Schedules
* Balloon Bouquets or other Balloon Gifts are not available
for delivery outside of Local Saskatoon.
All orders are designed and shipped in a prompt and timely manner. Orders
are processed on a first-come first-served basis and normally require
24 hours for processing and design. All advance orders are accepted.
Our general policy is that all orders
are shipped the next business day. If feasible, we make
every effort to ship orders the same day if the order is placed prior
to 10:30 a.m. CST.
We are not able to guarantee a specific delivery time or day.
- Saskatoon:
Next business day or if feasible; same day
- Saskatchewan,
MajorCities in Alberta & Manitoba: Overnight
(Monday - Friday only)
- Remote locations in Alberta
& Manitoba: 1 business day
- Rest of Canada: 2
to 5 business days
- United States and International
Countries: 5+ business days
Hours of Local Saskatoon
Delivery
Next-day local delivery is available Monday through Friday when order
is placed before 11:30 a.m. CST. Delivery is available 6 days a
week within local Saskatoon as follows:
- Monday - Friday: 11 a.m. - 8:00 p.m. C.S.T.
- Saturday: 10:00 a.m. - 6:00 p.m. C.S.T.
Please note we are closed on Sundays and most Statutory
Holidays.
Festive Season Delivery
Avoid
disappointment by placing your order(s) as early as possible during
our demanding festive season (November-December), and to ensure best
selection and timely delivery. Our suppliers run out of inventory during
peak periods as well. Orders over $500.00 will require a 50% non-refundable
deposit.
It can be disheartening
to know that all the great products for
your basket are being stored in an off site warehouse.
How can you be sure everything is fresh and the most
select choice available?
That's why we decided on constant quality control of products
in our
internet gift based-business.
We know you'd only choose the best for your family
and that's why our family insists on the best quality for you.
From our Home to yours. |
